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Privacy Policy

We take data protection and your privacy very seriously at MoneySpider. Here’s how we handle your information

Last updated: 5th October, 2024

This privacy notice aims to give you information on how MoneySpider collects and processes your personal data through your use of this website, including any data you may provide when you submit our online contact form.

It is important that you read this privacy notice so that you are fully aware of how and why we are using your data.

MoneySpider is a trading style of Visionary Markets Ltd, company registration number 07293351, which is the data controller and responsible for your personal data (collectively referred to as “Visionary Markets”, “Visionary Markets Ltd”, “MoneySpider”, “moneyspider.com”, “we”, “us” or “our” in this privacy notice).

We are a registered data controller with the Information Commissioner’s Office, registration number Z2311642.

Contact details:

Name: Visionary Markets Ltd

Email address: [email protected]

Postal address: Visionary Markets Ltd, Maghull Business Centre, 1 Liverpool Road North, Maghull, Merseyside, L31 2HB

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name and last name.
  • Contact Data includes address, email address and telephone number(s).
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Product Data includes form responses (the data entered and selected within our online contact form).
  • Usage Data includes information about how you use our website.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Marketing and Communications Data by filling in forms (including our online insurance quote form) or by corresponding with us by post, phone, email or otherwise.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, pixels, server logs and other similar technologies. Please see our cookie policy for further details.
  • Technical Data from analytics providers such as Google

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to effectively perform the service you require
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.


Our lawful basis for processing your data:

Contract:

In order to provide you with the Services and manage your account we will: (i) share your personal information with or search the websites of our product partners to get you the quotes and/or access information required to provide you with the relevant Service from our third party partners (including our eligibility checker, Credit Monitor or insurance renewal services, which may result in a ‘soft’ credit search); (ii) process any transaction between you and a third party; (iii) manage, run and administer your account; (iv) send you an automatic confirmation email of your quote when you enter your personal information to receive a quote on our Site; (v) If you apply for an offer or incentive through the Site, we will also use your personal information to assess your eligibility and subject to availability, fulfil the offer or incentive where the eligibility criteria has been met. When we do these activities we are processing your personal information because it is necessary to perform the contract that we have in place with you to provide you with our Services, or to take steps at your request in order to enter into a contract with you.

Consent:

We will use and process your personal information where you have told us you are happy for us to process it for a specific purpose(s), for example: (i) through consenting to cookies placed for certain advertising purposes (for more information on our use of cookies, see our cookie policy); and (ii) consenting to conduct certain “audience” based targeting services by social media platform providers.

You are able to withdraw your consent at any time (which will not affect the legal basis for the processing prior to your withdrawal of such consent).

Legitimate interests:

We may use and process some of your personal information where the benefits of doing it are not overridden by the interests or fundamental rights or freedoms of individuals. Under UK privacy laws, this is called the “legitimate interests” condition for processing your personal information. Our legitimate interests for processing your personal information are:

  • to monitor and communicate with you about the Services.  It is in our legitimate interest to keep you informed about your use of the Services in order to improve our Services, for example:
    • informing you of your annual renewal quotes via your account dashboard;
    • if you have logged into our Site or created an account (including through our Apps) and run a car insurance enquiry with us and you confirm that you have the relevant vehicle, we will show you when your car tax, MOT or insurance are due for renewal next time you log in and visit your homepage;
    • if you have logged into our Site or created an account (including through our Apps) and run an energy enquiry with us, keeping you informed via an account dashboard of energy deals available on the market through a range of suppliers and informing you of the progress of your application to switch energy supplier;
    • if you have logged into our Site or created an account (including through our Apps) and complete an energy switch with us we will save your application information via Your Account/Dashboard to enable you to quickly switch energy suppliers when your tariff ends; and
  • marketing: to tell you about products, services and insights which we think may be of interest to you, to develop marketing content and enhance our marketing strategies. We won’t send you marketing communications if you tell us not to;
  • to personalise and improve our Services, for example, we may undertake analysis and profiling on your personal information to personalise aspects of our service, including to personalise recommendations to you and others on other websites, such as social networks; and to streamline aspects of our service such as address look-up and the pre-population of forms. We constantly aim to improve our Services to you, and using your personal information in this way helps us to do this. We do not consider that these activities would produce legal effects, or have similarly significant effects on you;
  • for market research, analysis and product improvement. These activities help us to regularly review and improve the products and services we or our partners provide. Where possible data that we use/provide in this way will be in an anonymised or pseudonymised format;
  • to help facilitate the sale or potential sale of all or part of our business. This enables us to achieve our strategic objectives and to enable the long-term commercial success of our company.
 

You have the right to object to our use of your personal information for these legitimate interests.  If you raise an objection we will stop processing your personal information unless an exemption under UK data protection law applies, in which case we will let you know why we are continuing to process your personal information.  Please contact our Data Request Team at: [email protected] if you wish to exercise this right.

Legal obligation:

We may be required to process your personal information in order to comply with a legal obligation on us; for example, an obligation to disclose the information to a court or regulator, Governmental, compliance or law enforcement agency, or in connection with legal proceedings; or in order to prevent fraud and money laundering, which might involve disclosure to a fraud prevention agency. We may also be required to process certain personal information about you in order to respond to (and verify we are able to respond to) a data subject rights request that you have submitted.

We may have to share your personal data with the parties set out below for the purposes set out in our lawful basis for the processing of your general person data:

  • FCA authorised Financial Technology (FinTech) companies acting as data processors, joint data controllers or independent data controllers who provide the introduction to FCA authorised insurers/brokers by means of IT and system services which may be based on the data you have provided.
  • FCA authorised mortgage brokers acting as data processors, joint data controllers or independent data controllers in order to provide the services required.

We also share your data with the following, in order to provide the quotation and advice services:

  •  Fluent Money Ltd (in respect of mortgage applications and services)

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

To exercise all relevant rights, queries or complaints, please contact us at [email protected] to discuss your concerns.

Following this, if you are still dissatisfied, you are able to contact the Information Commissioner’s Office directly at https://ico.org.uk/

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

The data we collect from you may, on occasion, be stored and/or processed at a destination outside the European Economic Area (EEA). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. These organisations may be engaged in the fulfilment of your request, order or reservation, and the provision of support services.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

We will take steps reasonably necessary to ensure there is an adequate level of protection of your data and that your data is treated securely and in accordance with our Privacy Policy.

MoneySpider is a trading style of Visionary Markets Ltd who are authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (https://www.fca.org.uk/register) under reference 710569
Registered in England and Wales (company number 07293351)
Copyright Visionary Markets Ltd 2024
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Visionary Markets Ltd, Maghull Business Centre, 1 Liverpool Road North, Maghull, Merseyside, L31 2HB

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